More than a telephone number, 311 is your direct connection to important municipal services and information. Our 311 Citizen Contact Centres include a call centre, five customer service centres, and a new resource for submitting online service requests. Whether you prefer to phone-in, walk-in, or connect with us on-line, we can help!
Please note: 311 Halifax continues to experience an extremely high volume of service requests regarding snow and ice removal. During the month of February alone, the municipality received more than 10,000 calls regarding snow and ice removal – that’s a 700 per cent increase in calls over the same period last year – and service requests are still coming in.
This is a highly unusual situation and 311 Halifax simply doesn’t have the resources to dispatch all of these requests in a timely manner. The increased volume is resulting in longer wait times and in some instances preventing residents from accessing information on inquiries beyond snow clearing. As a result, 311 staff will not be responding to email or online service requests regarding snow and ice removal received within the timeframe noted in the snow service standards.
Snow supervisors have worked with 311 Halifax, emergency response organizations and Halifax Transit to identify all the problem areas that remain throughout the municipality. While service requests regarding snow and ice removal will not receive a response from 311 Halifax, it will be logged in our system for tracking purposes. Thank you for your patience during this challenging time and we apologize for any inconvenience.
Call 311 toll-free from anywhere throughout HRM and our friendly and knowledgeable agents can provide you with a wide variety of municipal information and services in over 150 languages using a telephone interpretation service. Existing 3-digit numbers such as 911, 311, 811 and 411 will continue to be 3-digit numbers and won't be affected by the switch to 10 digit dialing.
Hours of operation:
7 a.m. to 11 p.m. daily
Closed on Christmas and New Year's Day
11 p.m. to 7 a.m. after-hour urgent service
Requests for Transportation, Municipal Operations, Facilities, Animal Services, Waste Water Services and Illegally Parked Vehicles
Always dial 911 in an emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away.
Learn more about 311 telephone service in our Frequently Asked Questions section.
For municipal government information and services:
Non-emergency municipal government services from anywhere within the HRM boundary.
|1 (800) 835-6428||
Outside of HRM, but within Nova Scotia dial toll-free.
|1 (902) 490-4000||Outside of Nova Scotia for non-emergency municipal government services.|
Hearing impaired teletypewriter users (TTY) for non-emergency municipal government services.
Police non-emergency dispatch. To report crimes requiring a police response that are not emergencies, such as noise complaints, break and enters where it's obvious the culprit is no longer present.
RCMP non-emergency dispatch. Incident reporting and general query number.
(902) 490-5016 or on-line
Emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away
|211||Human, social and health-related Information and referral services|
|411||Local directory assistance|
|511||Road conditions information service|
|611||Telephone repair service|
|711||Message relay service (MRS) for individuals who are hearing and/or speech impaired|
|811||Non-urgent health care telephone triage service|
PO Box 1749
Please indicate c/o department or staff member.