More than a telephone number, 311 is your direct connection to important municipal services and information. Our 311 Citizen Contact Centres include a call centre, five customer service centres, and a new resource for submitting online service requests. Whether you prefer to phone-in, walk-in, or connect with us on-line, we can help!
Click here for information about our new Call Back feature.
Call 311 toll-free from anywhere throughout HRM and our friendly and knowledgeable agents can provide you with a wide variety of municipal information and services in over 150 languages using a telephone interpretation service. Existing 3-digit numbers such as 911, 311, 811 and 411 will continue to be 3-digit numbers and won't be affected by the switch to 10 digit dialing.
Hours of operation:
7 a.m. to 11 p.m. daily
Closed on Christmas and New Year's Day
11 p.m. to 7 a.m. after-hour urgent service
Requests for Transportation, Municipal Operations, Facilities, Animal Services, Waste Water Services and Illegally Parked Vehicles
Always dial 911 in an emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away.
New ‘Call Back’ feature for 311
311 now offers an easy, convenient alternative to waiting on hold for the next agent during high call volume periods. The ‘Call Back’ option is available to customers who wait 4 minutes or more to speak to an agent. Follow the prompts to reserve your place in line; hang up, and an agent will contact you directly when you are the next caller. The ‘Call Back’ feature allows you to maintain your place in the call queue without the inconvenience of waiting on hold.
Learn more about 311 telephone service in our Frequently Asked Questions section.
For municipal government information and services:
Non-emergency municipal government services from anywhere within the HRM boundary.
|1 (800) 835-6428||
Outside of HRM, but within Nova Scotia dial toll-free.
|1 (902) 490-4000||Outside of Nova Scotia for non-emergency municipal government services.|
Hearing impaired teletypewriter users (TTY) for non-emergency municipal government services.
Police non-emergency dispatch. To report crimes requiring a police response that are not emergencies, such as noise complaints, break and enters where it's obvious the culprit is no longer present.
RCMP non-emergency dispatch. Incident reporting and general query number.
(902) 490-5016 or on-line
Emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away
|211||Human, social and health-related Information and referral services|
|411||Local directory assistance|
|511||Road conditions information service|
|611||Telephone repair service|
|711||Message relay service (MRS) for individuals who are hearing and/or speech impaired|
|811||Non-urgent health care telephone triage service|
PO Box 1749
Please indicate c/o department or staff member.