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311

More than a telephone number, 311 is your direct connection to important municipal services and information. Our 311 Citizen Contact Centres include a call centre, five customer service centres, and a new resource for submitting online service requests. Whether you prefer to phone-in, walk-in, or connect with us on-line, we can help!

Some of the services we can help you with

  • Animal services & licenses
  • By-law complaints
  • Civic Event information
  • Construction information
  • Customer service information
  • Facility information
  • Garbage collection schedules and services
  • Illegally parked vehicle complaints and inquiries
  • Halifax Transit schedules and services
  • Parking ticket payments
  • Property tax information
  • Requests concerning parks, playgrounds and sports fields
  • Requests for street and sidewalk maintenance
  • Traffic and street lights; concerns and suggestions
  • HRM Vending information
  • Waste water services
  • Taxi and Limousine Information

Contact us by phone

Call 311 toll-free from anywhere throughout HRM and our friendly and knowledgeable agents can provide you with a wide variety of municipal information and services in over 150 languages using a telephone interpretation service.

Hours of operation:

7 a.m. to 11 p.m. daily
Closed on Christmas and New Year? Day

11 p.m. to 7 a.m. after-hour urgent service
Requests for Transportation, Municipal Operations, Facilities, Animal Services, Waste Water Services and Illegally Parked Vehicles

Always dial 911 in an emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away.

Learn more about 311 telephone service in our Frequently Asked Questions section.

 

What number do I call?

For municipal government information and services:

311

Non-emergency municipal government services from anywhere within the HRM boundary.

1 (902) 490-4000 Outside of Nova Scotia for non-emergency municipal government services.
(902) 490-6645

Hearing impaired teletypewriter users (TTY) for non-emergency municipal government services.

(902) 490-5020

Police non-emergency dispatch. To report crimes requiring a police response that are not emergencies, such as noise complaints, break and enters where it's obvious the culprit is no longer present.

(902) 244-7208

RCMP non-emergency dispatch. Incident reporting and general query number.

(902) 490-5016 or on-line

Police Incident Reports & Police General Inquries - To report crimes not in progress such as thefts and property damage. Other police telephone numbers.


For other services:

911

Emergency. A 911 emergency happens when someone's health, safety or property is threatened and help is needed right away

211 Human, social and health-related Information and referral services
411 Local directory assistance
511 Road conditions information service
611 Telephone repair service
711 Message relay service (MRS) for individuals who are hearing and/or speech impaired
811 Non-urgent health care telephone triage service

Contact us by mail

PO Box 1749
Halifax, NS
B3J 3A5

Please indicate c/o department or staff member.