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Buses & Ferries - Metro Transit

Policies & Guidelines

For the comfort and safety of Metro Transit passengers, we ask that all passengers follow our rules of the road & sea.

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Updated January 8, 2014

 

Advertising

Recently there have been questions around advertising on Metro Transit Buses and shelters. 

Metro Transit regularly sells advertising which is displayed on its buses, ferry vessels and terminals, as a means to support the operation of the transit system.  Advertising is handled by outside, third party companies who specialize in selling advertising.  Pattison Outdoor Advertising sells advertising for the buses, CBS Outdoor for shelters, and Creative Outdoor Advertising for benches.  These companies ensure that all advertisements comply with the Canadian Code of Advertising Standards.   If an advertisement meets the Canadian Code of Advertising Standards, it can be displayed.  The fact that a particular product, service or group may be offensive to some is not sufficient grounds for objecting to their placing advertisements on transit buses, shelters or benches.

The Canadian Code of Advertising Standards has a consumer complaint procedure, as it is recognized that advertisements may be distasteful without necessarily conflicting with the advertising standards.  For more information on the standards, visit:  http://www.adstandards.com/en/

In July 2009, the Canadian Supreme Court ruled that although certain advertisements on public transit may upset some riders; groups could not be prevented from advertising strictly on those grounds.  Since that ruling, the only role Metro Transit or our third party vendor has played in allowing or disallowing advertising on our buses has been to ensure that all ads meet the provisions of the Canadian Code of Advertising Standards.  This falls in line with all other major transit systems across Canada who now follow the same guidelines after the 2009 decision was rendered.

Advertising featured on Metro Transit vehicles does not necessarily reflect the viewpoint of the Halifax Regional Municipality (HRM), Metro Transit, or its employees. 

As part of the Canadian Ad Standards provisions, all advertising displayed on Metro Transit vehicles must feature the name of the advertiser which paid for the placement of the advertisement.

For specific advertising information, please refer to the contact information provided below:

For interior & exterior advertising:

  • Pattison Outdoor Advertising
    468-0056

For bus stop bench advertising:

  • Creative Outdoor Advertising
    1-800-661-6088 ext. 761

For transit shelter advertising:

  • CBS Outdoor
    468-1513 ext. 2

Passenger Luggage

Passengers are allowed to travel with luggage on Metro Transit buses if the luggage can be safely stowed on the floor directly in front of you, on your lap, or in the overhead luggage rack  (MetroX Airport/Fall River buses only).

Provincial regulations stipulate that the aisle and doorways must be clear of any items that may impede the flow of passengers.

Luggage Policy To PDF Acrobat Tips

Bags/Backpacks

Passengers with bags are asked to be considerate of other passengers as they manoeuvre on and off the bus. Also, keep seats free for other passengers; bags should be placed on your lap or under the seat.

Surveillance Cameras

Presently, all of Metro Transit's bus fleet, as well as its ferry terminals, have been outfitted with surveillance cameras to ensure greater security for its passengers and operators.

Signs and/or decals have been posted on the buses and terminals to advise passengers of the presence of cameras, as required by privacy laws.

 

Smoking

In accordance with the Smoke-Free Places Act, smoking is prohibited inside Metro Transit buildings, terminals and transit shelters, and on all transit vehicles, including ferries. Smoking is also prohibited within 4 metres (13 feet) of entrances, air-intake vents and open windows of  Metro Transit buildings and terminals.

The use of E-Cigarettes is also prohibited inside Metro Transit buildings and terminals, and on all transit vehicles, including ferries.

 

Food and Beverages

To keep buses and ferries clean and safe, food or drink brought on board must be in a closed container that is spill proof. Coffee and other beverages can be consumed on board provided the beverage is carried in a container with a sealable cap  (single use, disposable cups do not meet this criteria). Open alcohol is not permitted on buses or ferries.

Litter must be taken off buses and ferries and disposed of responsibly.

Scooters

Mobility scooters are allowed on all Access-A-Buses, designated ALF conventional bus routes and ferries. Maximum size restrictions are:

  • 3-Wheel Scooters: 40” x 21.125”
  • 4-Wheel Scooters: 40.25” x 21.25”

All mobility devices will require at least 2 anchor/tie down points, 4 anchor/tie down points when possible,  to secure the device to the bus.  Users of mobility devices can purchase straps to create anchor points in order to secure the device to the bus.  These straps can be purchased at most mobility device retailers. Passengers using scooters are required to manoeuvre into the docking-station and transfer to a fixed transit seat independently.  The operator will then secure the mobile device to the bus.

Service Animals and Pets

Passengers who require the support of a Service Animal are permitted to bring their Service Animals into all Metro Transit facilities and on all vehicles and vessels. For the safety of all passengers, Service Animals must be securely leashed and under the care and control of the owner at all times.

Passengers are not required to carry identification for their Service Animal, however Metro Transit encourages the use of certification documents or HRM issued Service Animal Identification (ID) tags to assist Transit Operators in distinguishing between Service Animals and pets.

For the convenience of passengers who require the support of a Service Animal but who do not have or are unable to conveniently carry certification identification, HRM will provide an identifiable tag to individuals who require a Service Animal.  This tag will be provided through the animal licencing process that is currently in place. You can license your animal or pay for your license renewal:

HRM Dog Licensing
PO Box 1749
Halifax NS B3J 3A5

  • with a credit card by calling the HRM Citizen Contact Centre at 311 or 1-800-835-6428 (toll-free in Nova Scotia only) - license renewals only.

Applications will be reviewed and approved by staff following which identification documentation will be provided to the applicant.

Pets are not allowed on Metro Transit vehicles unless properly restrained in a closed cage.

 

Clothing

Passengers are required to wear a top, bottoms and footwear while travelling.

Scents

Some passengers are scent sensitive and many suffer from allergies to scented products.  Please avoid wearing strongly scented perfumes on board our buses and ferries.

Anti-Idling

Metro Transit, by virtue of being mass transit, is providing a partial solution for all our environmental concerns. We have experimented with alternative fuels, including biodiesel, which MetroLink currently uses. Engines are becoming more fuel-efficient and as Metro Transit increases its fleet and purchases newer the bus, the better the fuel efficiency. 

 

As it currently stands, after 3 minutes, Metro Transit operators are encouraged to turn off the engines. However, there are many extenuating circumstances where operators are asked to use discretion. For example, on a cold day tokeep the bus warm for themselves (remember, the bus is the operators workplace), or passengers; or on a hot day to keep the air conditioning on for passengers' comfort. As well, it takes about a minute after a bus is turned on to allow the air pressure to properly build up.

Strollers

For the safety and well-being of babies and young children, other passengers and Metro Transit Operators, please respect the following guidelines:

• Strollers should be small, light-weight and foldable.  Recommended size should not be larger than 42” x 22.5”.  Upon boarding the bus, children should be removed from the stroller and held by the parent or guardian. Those wishing to leave children in the stroller should remain near the front of the bus, utilizing the courtesy seats when available.

• The brake must be engaged after entering the bus and remain engaged until exiting the bus

• The stroller should not obstruct the aisle or impede the flow of passengers

Other Policies

  • Waste bags, including compost, recycling or garbage are not permitted on any Metro Transit vehicles.
  • Passengers using audio/video equipment are asked to use earphones and adjust the volume accordingly as to not disturb other passengers.
  • Passengers must refrain from using profanity.
  • Passengers entitled to a reduced fare MUST present required identification upon boarding. If ID is not available, the full adult fare must be paid.
  • Rollerblades are prohibited on Metro Transit vehicles.

Important Information

Metro Transit operators do their best to follow the posted schedules in order for you to arrive to your destination safely and on time. However, on occasion, road construction, inclement weather or traffic tie-ups may cause delays in the schedule. Your patience and understanding is appreciated during these times.

Metro Transit operators have the authority to deny passengers the right to board Metro Transit vehicles or remove any passenger who may be causing a disturbance or damage to the vehicle.